Zendesk

Zendesk varies-with-device

Zendesk - Build better customer support

Zendesk is a tool that enables you and your business to provide quality customer support easily. By providing all the necessary tools and functions to track your customers and help them with their queries across multiple support channels, you can provide quick and efficient customer support services that could turn your one-time customers into repeat loyal business. View full description

PROS

  • Multi-channel support services track all your data in one place
  • Excellent reporting tools and functionality

CONS

  • Granular pricing structure results in very expensive full packages
  • Offsite support may not be suitable for sensitive information

Zendesk is a tool that enables you and your business to provide quality customer support easily. By providing all the necessary tools and functions to track your customers and help them with their queries across multiple support channels, you can provide quick and efficient customer support services that could turn your one-time customers into repeat loyal business.

Manage your customer support

Zendesk includes a variety of different tools to tackle the different needs of customer support across a range of industries. Its main product is providing multi-channel customer support, built initially for websites but it also supports everything from call centres and live chat to social media integration. A range of analytics and reporting tools enable you to see vital statistics at a glance, such as the volume of support requests you are receiving each month, how quickly issues are being dealt with and how many result in successful conclusions. Managing all your customer support services in one place makes it easy to unify requests across multiple channels and means that none of your customers fall through the cracks.

Happy customers make for successful businesses

Zendesk and its range of features allows businesses to keep all their support services in one place and track customers throughout the process, resulting in happy customers and more sales.

Zendesk

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Zendesk varies-with-device